Questions by topic
Phuket car and scooter rental FAQ
Start with the question that affects your choice. Detailed terms have their own pages, and vehicle-specific amounts appear on the vehicle card.
Updated: 2026-10-06Price and booking
Compare totals for the whole period. Budget separately for the deposit and agreed extras. Opening Telegram or submitting a request does not confirm availability.
Money and coverage
Deposit, advance payment and excess are different terms. Amounts and rules should be clear before payment. Policy limitations matter more than the class name.
Collection and selection
Specify both meeting points, passengers and luggage. Seven seats do not guarantee a large boot; scooters require their own documents and equipment.
FAQ
The essentials
How do I find the full rental cost for my dates?
Choose a vehicle and the pick-up and return dates and times. Compare the total for the whole period, not just the lowest daily rate. The deposit is separate; delivery and agreed extras may add to the rental. Check every amount in the request before confirmation.
When is the vehicle considered booked?
Choosing a vehicle and opening Telegram are steps in submitting a request. A manager confirms availability and rental details. Before paying, obtain confirmation of the vehicle, dates, handover points and financial terms. Any advance payment follows the booking terms.
When is the car's security deposit returned?
The car's security deposit is returned after the vehicle is inspected for damage. Return it with the same fuel level as at collection. Check the agreement for the refund method and any deduction conditions.
What is the car booking advance and what happens if I cancel?
High-season car bookings require a 1000 THB advance payment, which is not refunded if the customer cancels. In low season, we usually do not take an advance payment; a customer cancellation cancels the booking. The booking advance and refundable security deposit are separate amounts. Confirm the season and terms for your dates before paying.
Does Class 1 insurance mean every repair is free?
No. The class name alone does not tell you what you must pay. The specific policy and agreement determine covered events, excess, exclusions and reporting procedures. Check damage without another identified party, parking scratches and other limitations separately.
What do city delivery and return cost?
Airport: 0 THB. City delivery to a hotel or villa: 500 THB each way. Pick-up and return are charged separately: two city handovers cost 1000 THB. Agree the locations and total before confirmation.
Sunny Rentals · Phuket